FAQs

What are your opening hours?

You can order online 24/7 and you can call our team in the office on 0845 9731523 from 7am - 5pm Monday to Friday. We will also repsond to emails as soon as possible within these times.




Why are your prices such good value?

We work closely with a local compost producer so are able to source quality compost at the best prices with minimal transport miles. And through buying direct from us you are cutting out any middlemen or expensive hauliers as we like to keep all aspects of our business in-house so as to maintain the quality of service of which you have come to expect.

 


 

Is there really no delivery charge on bulk bags?

All our prices on bulk bags are inclusive of VAT and delivery, so there are no hidden or extra charges to pay.

 On the non-bulk items, such as small 60L compost bags, there is a small delivery charge. However, if you are ordering a bulk bag at the same time, we can offer free delivery.


 

How long does delivery take?

We aim to make all deliveries as soon as possible, typically they take 3-4 working days to deliver. Delivery times may vary during particularly busy periods.

 


 

Do I need to be in to receive delivery of my compost?

It is not necessary for anyone to be in to receive the delivery, provided there is clear access to where you wish the bag left. We’ll always try to leave the bag on your property (driveway, front garden), however if this is not possible then delivery will be to kerbside and we will let you know.

 


 

How will I know when you are going to deliver my order?

Standard delivery is typically 3-4 days. If you require delivery on a specific date, let us know by email and we can try to accommodate this or if you require a faster delivery then other options are available at the checkout.

After you have placed your order, one of our team will usually be in touch the following day to arrange delivery with you.

 


 

 

Can you lift the bags over my garden fence/hedge?

Deliveries to London and most of the Home Counties will be delivered by a small lorry fitted with a crane, this able to lift over low fences up to around 1.2m tall, assuming that we can reverse up to the fence and there is a clear space the other side of the fence to place the bag. 

Unfortunately it is not possible with deliveries made via pallet. Please check our delivery information for post codes covered by each delivery method.

 


 

I’ve got a gravel drive, can you deliver onto this?

It will be possible on deliveries to London and most of the Home Counties.

Unfortunately it is not possible to deliver onto gravel driveways with a pallet delivery. The drivers are very helpful and will always try to get the bags into the best position possible, however we can only guarentee delivery to kerbside.

 


 

Can you deliver to my back garden?

Our drivers always do their best to get the bag as close to your garden as possible. If your garden has rear or side access which is suitable for a vehicle then we can try to deliver there for you. However, our drivers are very experienced and it is left to their discretion where safe unloading is possible. We can only guarentee delivery to kerbside.

 


 

How do I get the compost from my driveway/front garden into my rear garden?

Most people use a shovel and a wheelbarrow to distribute the material around the garden. Typically there are 20 wheelbarrows per bulk bag, depending on the size of the wheelbarrow of course.

 


 

I’m a gardener and I need bags dropped at multiple addresses on the same day, can you do this?

This is fine, we do a lot of work with gardeners to save them time and hassle of collecting bags. Just place your order then send us an email setting out the delivery instructions and addresses.

 


 

Is your compost and manure organic?

The compost and manure are both produced from entirely organic materials, no chemicals or additives have been added.

 


 

How far will one bulk bag spread and how many bags do I need?

See our calculator page to help you work out how much you need and to see examples based on typical gardens.

Generally 1 bulk bag will cover around 20 square meters (apx 5m x 4m area).

 


 

Do I need to return the empty bags?

It’s not necessary to return the bags to us. A lot of people find them useful around the garden for gathering rubbish or laying down as a weed membrane. However, we are happy to take the empty bags away if returning with another delivery.