Covid-19

Customer Update: 18th May

In these difficult and uncertain times, the team at Compost Direct would like to send you our best wishes and hope that you are keeping safe and well.

We are rigorously following advice and recommendations from the Government and Public Health England and have taken significant steps to protect both our employees and customers.

As more people are finding peace in their outdoor space and getting into growing their own, we have seen a significant increase in demand for our products. We have plenty of stock to go round and are in the process of packing more. However, we must ask you to please bear with us at this difficult time as the huge increase in demand and the need to keep workers safe and distant from each other means that orders are taking much longer to despatch.

Please check our website for the most up to date delivery information and if you have any queries please take a look at our FAQs below.

Thank you for you custom and please take good care of yourself and loved ones.

Best wishes,

The team at Compost Direct


FAQ's

 

CONTACT VIA OUR ENQUIRY FORMS.

You can still get in touch via our online enquiry forms.

However, if you have an outstanding order, please do not contact us for a delivery update.

Priority will be given to oldest orders first and we are endeavouring to pack and despatch them as quickly as possible.

We regret that we cannot respond to delivery enquiries at this time.

 

PLEASE NOTE: WE WILL ONLY RESPOND TO EMAILS REGARDING THE FOLLOWING:

 

ORDER CANCELLATIONS or REFUNDS

If you wish you to cancel your order please email your order number to sales@compostdirect.com

Please allow 7-10 days for refunds to be processed.

 

MISSING or WRONGLY INCLUDED ITEMS IN YOUR DELIVERY.

We are working as quickly as we can whilst enforcing safe distance working.To cope with demand we have increased staffing and shifts. Given the circumstances, it’s possible that miss-picks or errors are likely to occur more often than normal.

If you are missing an item please email us to let us know. We will try and process a replacement as quickly as possible, but please note that this may take several weeks. If you wish to cancel the item/s then please let us know via email.

If you have received an incorrect item please do not contact us. You are welcome to keep the item with our compliments and we hope you or a fellow gardener can make use of it.

 

DELIVERY UPDATE.

We are working around the clock to get orders out and we still have plenty of stock. We have laid on extra shifts and are working 24hrs a day, seven days a week to try and clear the backlog.

Due to the high levels of demand, we cannot give accurate despatch information at this time. Orders placed today for in stock items are likely to take several weeks for delivery at the moment.

We prioritise oldest orders first, so if you are still awaiting delivery, we are doing our best to get the products to you as soon as possible.

 

OUT OF STOCK ITEMS.

If you have ordered an item but not received it yet and it is now showing as out of stock, please do not worry. Stock will have been allocated to you at the time of order and you should still receive it.

If we are unable to supply we will contact you and offer a replacement or refund.

It is with regret that we can only respond to emails regarding order cancellations  – we do hope you understand and thank you for your patience.

We wish you all the best and good health. Please stay safe – The Compost Direct Team

Last Update: 18th May